Terms & Conditions

01About these terms

These Terms and Conditions govern your use of fly360.co.in and any purchase you make from it. The site is operated by FLY360, a sole proprietorship with its registered place of business at C-772, 1st Floor, Above JK Tyre, Gunjan, Vapi, Gujarat 396195, India. GSTIN: 27FYDPS1750P1ZQ.

By browsing the site or placing an order you agree to these terms. If you do not agree with them, please do not use the site. We may update these terms; the version in force is the one published here on the date of your order.

02What we sell

FLY360 designs and manufactures kites and delivers aerial events. Through this website we sell:

• Ready-to-fly designer kites, including delta, eddy, cartoon and character kites.
• DIY colour-and-fly kite kits.
• Custom printed and personalised kites made to your artwork or brief.
• Bulk and corporate kite orders.

We also provide kite shows, festivals, LED night displays, RC kite demonstrations and kite-making workshops. Those services are not sold through online checkout; they are quoted individually and are governed by the written quotation or contract for that event.

03Using the site

You must be at least 18 years old to place an order or hold an account. If you create an account you are responsible for keeping your password confidential and for activity carried out under it. Tell us immediately if you suspect unauthorised use.

You agree not to use the site to break the law, to interfere with its operation or security, to scrape it systematically, or to copy its content for commercial use without our permission.

04Product information and pricing

We take care to describe products accurately, but colours can vary slightly between screens and production batches, and hand-finished kites carry small natural variations. Dimensions and weights are nominal.

• All prices are shown in Indian Rupees (INR).
• The price payable is the price displayed at the time you place the order, plus any Cash on Delivery handling charge shown at checkout.
• Applicable taxes, where charged, are shown before payment. The total on the checkout page is the total you pay; we do not add charges afterwards.
• We may change prices and withdraw products at any time before you place an order.

05Orders and acceptance

Placing an order is an offer to buy. A contract forms only when we confirm dispatch, not when payment is taken.

We may decline or cancel an order where the item is out of stock, the address is not serviceable, we identify a pricing or description error, or we suspect fraud. If we cancel after payment, you receive a full refund. For custom kites, production begins only once you approve the digital mockup we send you.

06Payment

Payments are processed by Razorpay, supporting UPI, credit cards, debit cards and net banking. Cash on Delivery is available within India with a handling charge shown at checkout.

FLY360 does not receive or store your card, UPI or net banking credentials; those are handled entirely by the payment gateway on its own PCI-DSS compliant systems. By placing an order you authorise the charge for the order total shown at checkout.

07Shipping, cancellation and refunds

Delivery timelines, shipping charges and international enquiries are set out in the Shipping & Exchange Policy. Cancellation windows, return eligibility and refund timelines are set out in the Cancellation & Refund Policy. Both policies form part of these terms.

In summary: orders can be cancelled within 12 hours if not yet dispatched; unused items can be returned within 7 days of delivery; custom printed and personalised kites cannot be returned for change of mind, but are covered if they arrive damaged or defective.

08Custom artwork and intellectual property

When you send artwork, a logo, a photograph or a message for a custom kite, you confirm that you own it or have permission to use it, and you authorise us to reproduce it on the product you have ordered. We may decline artwork that infringes someone else’s rights or that is unlawful or offensive.

All content on this site, including kite designs, photographs, video, text and the FLY360 name and logo, belongs to FLY360 or its licensors. You may not reproduce it commercially without written permission. We may use non-identifying photographs of completed work in our portfolio; tell us before ordering if you would prefer we did not.

09Safe use of kites

Kites are outdoor recreational products and carry real risks if flown carelessly. By buying from us you accept responsibility for flying safely and for supervising children who fly our products.

• Never fly near overhead power lines, electrical substations, roads, railway lines or airports.
• Never fly in rain or during a thunderstorm; wet line conducts electricity.
• Use only plain flying line. Glass-coated or synthetic manja causes serious injury and is banned in several Indian states; we do not supply it.
• Follow any local rules on kite flying, and the guidance in our Kite Flying FAQ & Safety Guide.

To the fullest extent permitted by law, FLY360 is not liable for injury, loss or damage arising from misuse of a kite, flying in unsuitable conditions or locations, or failure to supervise a minor.

10Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by our negligence, or your rights as a consumer under the Consumer Protection Act, 2019.

Subject to that, our total liability for any claim connected with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including loss of profit or loss of opportunity, or for delays caused by couriers, weather or events outside our reasonable control.

11Governing law and disputes

These terms are governed by the laws of India. The courts at Vapi, Gujarat have exclusive jurisdiction over any dispute, subject to any right you have as a consumer to bring proceedings where you live.

Before starting proceedings, please contact us so we can try to resolve the matter directly. Complaints are handled by our Grievance Officer at care@fly360.co.in or +91 77009 39376. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules, 2020.