At FLY360, we want you to be completely satisfied with your purchase. If you need to return an item or cancel your order, we strive to make the process as smooth and convenient as possible. Please review our return and cancellation policy below:

Returns:

  1. Eligibility: We accept returns of unused and undamaged items within 4 days of delivery.
  2. Return Process: To initiate a return, please contact our customer support team at [email protected] or +91-8888357096. Provide your order number and details of the item you wish to return.
  3. Return Authorization: Upon approval, we will provide you with a return authorization and instructions on how to return the item.
  4. Return Shipping: You are responsible for return shipping costs unless the return is due to our error or a defective product.
  5. Refunds: Refunds will be issued to the original payment method upon receipt and inspection of the returned item. Please allow 7 business days for the refund to reflect in your account.

Cancellations:

  1. Cancellation Window: You may cancel your order within 12 hours of placing it, provided it has not yet been shipped.
  2. Cancellation Process: To cancel an order, please contact us immediately at [email protected] or +91-8888357096. Provide your order number and reason for cancellation.
  3. Refunds for Cancellations: If your order is eligible for cancellation and has not been shipped, we will process a full refund to the original payment method.

Exceptions:

  1. Customized or Personalized Items: Please note that customized or personalized items may not be eligible for returns unless they are defective or damaged upon receipt.
  2. Sale Items: Items purchased during a sale or promotional offer may have different return or cancellation policies. Please refer to the specific offer terms for details.

Contact Us:

If you have any questions or need further assistance regarding returns, cancellations, or refunds, please contact our customer support team at [email protected] or +91-8888357096. We’re here to help!

Thank you for choosing FLY360 for your kite-flying adventures. We appreciate your business!