Privacy Policy

01Who we are

This Privacy Policy explains how FLY360, a sole proprietorship with its registered place of business at C-772, 1st Floor, Above JK Tyre, Gunjan, Vapi, Gujarat 396195, India, collects and handles personal data when you use fly360.co.in, buy from our shop, or enquire about an event.

FLY360 is the data fiduciary for that information. If you have any question about this policy, contact care@fly360.co.in.

02What we collect

Information you give us

• Order details: name, billing and shipping address, email address and phone number.
• Enquiry details: anything you enter in a contact, quotation or custom-design form, including event date, city, venue and the artwork or photographs you upload for a custom kite.
• Account details: if you create an account, your username and password. Passwords are stored in hashed form and are not visible to us.
• Correspondence: emails, WhatsApp messages and chat transcripts, kept so we can answer follow-up questions about your order.

Information collected automatically

• IP address, browser and device type, pages viewed, referring page and time on site, through cookies and similar technologies.
• Order and cart activity, so the shop works and we can recover abandoned carts.

03Why we use it

We do not sell your personal data, and we do not share it with third parties for their own marketing.

04Who we share it with

We share only what is necessary, and only with parties who process it on our instructions:

• Payment gateway: Razorpay, to authorise payments and process refunds.
• Courier partners: your name, address and phone number, so the parcel can be delivered.
• Printing and production: for custom kites, the artwork you supply is used solely to produce your order.
• Technology providers: our hosting provider, email service, and analytics and marketing tools including Google Analytics and HubSpot.
• Authorities: where we are legally required to disclose information, or to establish or defend a legal claim.

05Cookies

We use cookies to keep your cart and session working, to remember preferences, and to understand how the site is used so we can improve it. Analytics and marketing cookies are used to measure traffic and campaign performance.

You can block or delete cookies in your browser settings. Strictly necessary cookies cannot be switched off without breaking checkout and account functions.

06How long we keep it

• Order and invoice records: retained for the period required by Indian tax law, currently at least eight years from the end of the financial year.
• Enquiries and quotations: up to three years, so we can pick up a conversation you resume later.
• Custom artwork: kept while your order is in production and for a reasonable reorder window afterwards. Tell us if you want it deleted sooner.
• Newsletter subscriptions: until you unsubscribe.

07Your rights

Under the Digital Personal Data Protection Act, 2023 and applicable Indian law, you may:

• Ask what personal data we hold about you and get a copy of it.
• Ask us to correct data that is inaccurate, incomplete or out of date.
• Ask us to erase data we no longer need to keep.
• Withdraw consent for marketing at any time, by using the unsubscribe link or emailing us.
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity.

Email care@fly360.co.in to exercise any of these. We respond within 30 days. We may ask you to confirm your identity first, so that we do not disclose your data to someone else.

08Security

The site is served over HTTPS, payment pages are handled entirely by our PCI-DSS compliant gateway, and access to order data is limited to team members who need it to fulfil orders. We keep our platform and plugins updated and use server-level security controls.

No method of transmission over the internet is completely secure. If a personal data breach occurs that is likely to affect you, we will notify you and the relevant authority as required by law.

09Children

Our shop is intended for adults. We do not knowingly collect personal data from children under 18 without verifiable parental consent. Kites are flown by children constantly, and we love that, but the account and the payment must belong to an adult. If you believe a child has given us personal data, contact us and we will delete it.

10Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, complaints about the handling of your personal data may be addressed to our Grievance Officer:

Grievance Officer

FLY360

Email

care@fly360.co.in

Phone

+91 77009 39376

Address

C-772, 1st Floor, Above JK Tyre, Gunjan, Vapi, Gujarat 396195, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

11Changes to this policy

We update this policy when our practices or the law change. The revision date at the top always reflects the current version. Material changes affecting how we use your data will be notified by email where we hold your address.