Shipping & Exchange Policy

01Where we ship

Online orders placed on fly360.co.in are shipped across India. We deliver to all serviceable PIN codes through our courier partners.

International orders are not available through online checkout at present. FLY360 does ship kites worldwide on request: send your country, quantity and delivery timeline through the contact form and we will quote shipping, duties and lead time separately. International shipments are quoted case by case because freight and customs vary by destination.

02Shipping charges

The total payable, including any COD charge, is always shown on the checkout page before you confirm the order. We do not add charges after checkout.

03Dispatch and delivery timelines

Timelines are counted in business days and exclude Sundays and public holidays.

Remote PIN codes, the January Uttarayan peak season, and weather or courier disruptions can extend delivery. If your order will be materially delayed we contact you rather than letting the date pass silently.

04Tracking your order

You receive an email and WhatsApp update when your order is dispatched, with the courier name and tracking number. Tracking can take up to 24 hours to become active on the courier’s website.

If tracking has not updated for more than 3 business days, contact us with your order number and we will chase the courier on your behalf.

05Delivery address and failed deliveries

Please check your address and phone number carefully before paying. We dispatch to the address exactly as entered.

• Address changes are only possible before dispatch. Contact us immediately if you need one.
• Couriers normally attempt delivery up to three times. Keep the phone number on the order reachable.
• If a parcel returns to us undelivered because the address was incorrect, nobody was available, or a COD parcel was refused, we contact you to arrange redelivery. Redelivery may carry a shipping charge.
• Where a returned parcel is refunded rather than redelivered, the outbound and return freight actually incurred may be deducted for COD orders refused without cause.

06Parcels damaged in transit

Inspect the parcel before accepting it. If the outer packaging is visibly damaged, either refuse delivery or take photographs before opening.

Report transit damage within 48 hours of delivery with photographs of the item and the outer box. We arrange a replacement or a full refund at our cost, including return freight. Kites are light but the spars can break under rough handling, so this happens occasionally and we deal with it quickly.

07Exchanges

If you want a different design, size or colour, you can exchange an unused item in its original packaging within 7 days of delivery.

• Raise the exchange by email or WhatsApp with your order number and the replacement you want.
• Return shipping for a change-of-mind exchange is paid by you. If we sent the wrong item or it is defective, we pay both ways.
• Once the original reaches us in resaleable condition, the replacement is dispatched within 2 to 3 business days.
• Price differences are collected or refunded as applicable.

Custom printed and personalised kites cannot be exchanged for change of mind, because they are produced to your specification. They are still covered if they arrive damaged, defective or not as approved in your mockup.

Full details of returns and refund timelines are in the Cancellation & Refund Policy.

08Contact for shipping issues

For anything to do with dispatch, tracking, delivery or exchanges, contact us with your order number. We acknowledge shipping queries within 48 hours and aim to resolve them within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.